You could bring your TUMI product(s) to any of our TUMI Stores and provide proof of purchase (purchase date & the point of purchase). Our staff in the TUMI store will then fill in the request to our TUMI repair center, after the product is inspected in the repair center we will contact you for our recommendation.

You may also fill out our after sales service form and we will reach out to you within three business days regarding your concern.

For further assistance, you may send us an email at customercare@primergrp.com

Kindly fill out our after sales form and drop off your item for repair at any of our TUMI stores below:

Store	Address	Contact Number
Greenbelt 5	P2-2-25-2L Second Floor Ayala Greenbelt 5 Legaspi St. Brgy San Lorenzo, Makati City, Philippines *Greenbelt 5 is only a drop off point, pick up point may vary	0919 086 3385
Shangri La	Mid Level 2/3, Shangri-La Plaza Eastwing Brgy, Mandaluyong, Philippines	0919 079 5189
Podium	G/F SM Keppel, The Podium, ADB Ave, Ortigas Center, Mandaluyong, Philippines	8253 1885 0976 498 9415 - Viber
Rockwell Powerplant Mall	2nd Level, R2 - Stall 219 Powerplant Mall, Rockwell Center, Amapola Corner Estrella St., Makati City, Philippines	0917 814 4068
Newport Mall	Shop 16, Ground Floor, Newport Mall, Newport City, Pasay, 1309 Metro Manila, Philippines	8352 8757 0953 814 7697
Ayala Center Cebu	G/F, Stall 118 New Wing, Ayala Center Cebu, Cebu City, Philippines	032 2308517 0945 647 6708

For assistance, you may reach us via email at customercare@primergrp.com

TUMI products damaged during the first 12 months you own it, including damage caused by normal wear and tear, airline handling, or other transit damage, TUMI will cover all repair expenses, including shipping costs to and from our repair facility. If we determine that the product is damaged beyond repair, we will replace it. If we determine that a replacement product is not available, we will provide you with a product of comparable value. Damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages.

From the beginning of the second through the end of the fifth year when you own your TUMI travel item, business case or other bag, and for the second year of ownership for wallets, accessories, or outerwear, TUMI will repair any item that is damaged due to normal wear and tear, or defective in materials or workmanship, including any structural defects.

For years two through five, we do not cover damage caused by airlines or other transit damage. Damage claims in transit cases should be filed against the carrier. Other damages not covered are damage resulting from abuse, cosmetic damage and incidental or consequential damages.

In order to see my registered TUMI products in "My Account," you must sign into your tumi.ph account or create a tumi.ph account, click on Register Your TUMI and proceed filling out the form. You will only see your registered TUMI products if and only if you register your items this way. If you register your TUMI products in store or while not signed into your account, you will not see your products listed under "My Account". Please note: Once your item is properly registered, please allow 5-7 business days for your item to show up.

You can find your 20 digit tracer number, which is located on a metal plate affixed in certain locations depending on the collection to which your product belongs to. Generally placements consist of interior pocket lining or the exterior of some travel pieces. Please note, not all products have tracer numbers.

Unfortunately, you are only able to use one credit card to make your purchase on tumi.ph.

You can check the “order status” in my account by logging on TUMI.PH. And we will contact via e-mail / SMS if there’s update for your order status.

Processing: Your order has been submitted and the information you entered during checkout is being processed.
Shipped: The products have shipped from our warehouse to the indicated shipping destination.
Canceled:The order is in canceled status and will not be processed.

To add products to your Shopping Cart, follow these simple steps:
Choose a size and/or color for the product you want to purchase.
Click on the drop-down menu to select a size. It will specify in the drop down menu if it is in stock, out of stock, backorder or available for purchase.
If a color is not provided, it is out of stock and is not available for purchase.
Enter a quantity in the field provided.
Click the "Add to Cart" button to add the item to your Shopping Cart.

You may submit your feedback to shop@tumi.ph and your information will be forwarded to the appropriate department.

TUMI was the first to bring ballistic nylon to the consumer market over 30 years ago. Now we have perfected it with our exclusive FXT ballistic fabric, which combines a unique weave and a special coating to make it ultra-tough and virtually abrasion proof.

Please contact the store of your choice directly to get the availability of an item.

Please visit the Setting Your TUMI Lock section for instructions www.tumi.ph/info/tumi-lock.html.

If you would like more information about a product you see on www.TUMI.PH, simply click on the product. This will take you to a Product Detail page that provides a complete product description.

A product's availability is clearly noted on the Product Detail page as In Stock, Backorder, or Pre-order. Most products on our site are In Stock and ready to ship. Some products are either not yet available (Pre-order) or temporarily out-of-stock (Backorder).

If you are not satisfied with a product that you have purchased on TUMI.PH, you may return the product within 7 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. Please note: Monogrammed and personalized items, including TUMI Accents, cannot be returned. The product must be returned unused, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit. Flash sale products are non-cancelable and non-refundable.

If you wish to return a product(s) which is purchased from TUMI.PH, please contact our customer service through e-mail shop@tumi.ph. For product(s) purchased from our offline store, you will need to go to our offline store for the exchange.

If you wish to return a product(s) which is purchased from TUMI.PH, please contact our customer service through e-mail shop@tumi.ph. For product(s) purchased from our offline store, you will need to go to our offline store for the exchange.

Unfortunately, we do not accept exchanges at this time. If you wish to exchange a product, you must return the product by following the Return Instructions on the packing slip and re-order a new product at www.tumi.ph. Please note: www.TUMI.PH is not responsible for shipping, handling, gift wrap, or other additional charges for returned products.

There are some changes you can make to your shopping cart. To remove a product, click "Remove." By clicking "Add Free Personalization," you can add monogramming to your product. Then click "Apply Personalization" to proceed back to the shopping cart. By clicking "Make this a Gift," you can select your gifting options. Then click "Continue" to proceed back to the shopping cart. Save a product for later. If there are products in your shopping cart that you want to save but do not wish to purchase immediately, you can move them to your With List by clicking "Move to Wish List." If you wish to continue shopping on www.tumi.ph, you may click Continue Shopping. You can use the Shopping Cart to store products you wish to purchase. At any time, you can return to your cart by clicking "Shopping Cart" at the top of the page.

Make note of the availability of the product. This tells you when we expect to ship your product from our warehouse. Once your product has left our warehouse, usually the product will arrive within 7-10 days. Please note: most items take a minimum 1 to 2 days to leave our warehouse before the shipping process begins. Additional time is required for monogramming and accenting of an item.

If we shipped you the wrong product from TUMI.PH, please contact our Customer Service Department immediately. Before you call, please have your order number available. If you do not know your order number, please visit our Order Tracking page to find the number in your Order History. Please be prepared with a detailed description of the difference between the product you ordered and the product you received. Contact our Customer Service Department at shop@tumi.ph.

At our warehouse, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information. However, it may take up to 48 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours. All questions regarding the status of a package with a tracking number should be directed to

Metro Manila deliveries - Black Arrow Express and private couriers
Provincial - LBC

Customers can only purchase product off their local site. TUMI does not participate in cross border shipping. If you would like to ship to a selected country, the purchaser must purchase the products from that specific country's website.

TUMI.PH uses Black Arrow Express and private couriers for orders in Metro Manila, and LBC for any provincial orders.