TUMI AFTER SALES FORM

Welcome to the world of TUMI - the leading international brand of travel, business and lifestyle accessories. Since 1975, TUMI has been dedicated to providing our customers with an outstanding ownership experience. TUMI’s comprehensive product coverage is reflective of our commitment to our consumer’s ongoing satisfaction. Specifically, we make three commitments to our customers:

1. You will enjoy using our innovative products that are designed and manufactured to be the best;
2. You will experience world-class, after-sales customer service;
3. For five (5) years after you purchase a TUMI product from one of our travel, business, or bag collections, or two (2) years for any wallet or accessory, from an authorized TUMI store or dealer, you will be covered by our Limited Warranty.fl

TUMI’s warranty extends to the original owner; it is straightforward and comprehensive, and just part of the total TUMI ownership experience. To learn more, you may view our Product Info and Warranty page 

For any questions or concerns regarding warranty coverage and repairs, you may reach us at customercare@primergrp.com 

TUMI After Sales Process 

1. In order to assist you better, we kindly request you to fill out the form below to submit your request

2. Once accomplished, our customer care team will be in touch to provide an assessment within 3 business days 

3. After assessment, kindly drop off your item at any of our TUMI stores below:

4. Upon receiving the item, kindly give our team 3-14 days to service your item depending on the concern, availability of spare parts and the extent of the service coverage 

5. We will reach out to you once the item is ready for pick up